> ## Documentation Index
> Fetch the complete documentation index at: https://docs.leapfinancial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Report a support-case milestone

> Audit-only. The platform appends the event to the inbox timeline and does not change who controls the conversation.



## OpenAPI

````yaml /raas-widgets/openapi.json post /partner/support-cases/{caseId}/events
openapi: 3.0.0
info:
  title: RaaS Widgets Partner API
  description: >
    REST API for RaaS Widgets partner integrations. Create magic links for
    embeddable flows, manage end users, track transfer operations, handle CIP
    verification, and configure webhooks for real-time event notifications.


    This specification covers the **Partner-accessible API** only (`X-API-Key`
    against `/partner/*`). Widget and Superadmin APIs are out of scope.


    ## Authentication


    All endpoints require an API key passed in the `X-API-Key` header. Use
    `raas_sandbox_*` keys for the sandbox environment and `raas_live_*` keys for
    production.


    ## Environments


    | Environment | Base URL |

    |---|---|

    | Sandbox | `https://api.sandbox.raas-widgets.leapfinancial.com` |
  version: 3.16.2
  contact: {}
servers:
  - url: https://api.sandbox.raas-widgets.leapfinancial.com
    description: Sandbox
security: []
tags:
  - name: Partner - Magic Links
    description: Create, list, and manage magic links for flows
  - name: Partner - Flows
    description: List enabled flows and the full flow catalog
  - name: Partner - Users
    description: View and manage end users associated with your partner account
  - name: Partner - Operations
    description: Track money transfer operations and their statuses
  - name: Partner - Requests
    description: List and inspect money-request records
  - name: Partner - Deferred Payouts
    description: List, inspect, and cancel deferred payout remittances
  - name: Partner - CIP
    description: Customer Identification Program (CIP) verification management
  - name: Partner - Data Requests
    description: Fulfill data requests for additional user information
  - name: Partner - Settings
    description: Configure partner-level settings (redirect URLs, logo, etc.)
  - name: Partner - Webhooks
    description: Configure webhook endpoints and inspect delivery history
  - name: Partner - Pricing
    description: >-
      Indicative pre-quote summaries (best / worst / averages) for partner
      integrations
paths:
  /partner/support-cases/{caseId}/events:
    post:
      tags:
        - Partner - Support cases
      summary: Report a support-case milestone
      description: >-
        Audit-only. The platform appends the event to the inbox timeline and
        does not change who controls the conversation.
      operationId: SupportCasesController_recordEvent
      parameters:
        - name: caseId
          required: true
          in: path
          schema:
            type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/SupportCaseEventDto'
      responses:
        '200':
          description: ''
      security:
        - api-key: []
components:
  schemas:
    SupportCaseEventDto:
      type: object
      properties:
        event:
          type: string
          enum:
            - agent_joined
            - takeover_released
            - takeover_auto_released
            - resolved_by_partner
        detail:
          type: string
          maxLength: 500
        reason:
          type: string
          description: Optional reason when the partner auto-releases control
          enum:
            - presence_lost
            - reply_timeout
            - max_duration
      required:
        - event
  securitySchemes:
    api-key:
      type: apiKey
      in: header
      name: X-API-Key
      description: >-
        Your partner API key. Use `raas_sandbox_*` keys for the sandbox
        environment and `raas_live_*` keys for production.

````

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